Review and respond to AI teammate approval requests
Review and respond to approval requests from your AI teammates before they take sensitive or irreversible actions, like sending an external email, deleting records, or deploying.
When your AI teammate wants to take an action that needs your sign-off, it pauses instead of guessing — and waits for you to decide.
What Is an Approval Request?
An approval request is how an AI teammate asks permission before a sensitive or irreversible action — sending an external email, deleting records, deploying. It shows up in your Inbox's All tab (approvals don't have a tab of their own) and as a card in the channel where the teammate is working; both point at the same request, and responding on either updates both.
Every request has one of four states:
| State | Meaning |
|---|---|
| Pending | Waiting for your decision. Your teammate is paused. |
| Approved | You approved it. The teammate proceeded. |
| Denied | You denied it. The teammate stopped and was told why. |
| Timed out | You didn't respond in time. The request expired and the teammate stopped waiting. |
How to Respond to an Approval Request
Step 1: Open the request
Open it from Inbox's All tab, or from the approval card in the channel where the teammate is working — both lead to the same place.
Step 2: Read who's asking and why
Check who is asking and what action they want to take (for example, "Send an email to customer@example.com"), then why — what they're working on and how this action fits in.
Step 3: Approve or deny
Each request has two choices: Approve — the teammate proceeds with this action — or Deny — the teammate stops and is told you declined, so it can ask what to do instead.
Step 4: Know what happens if you don't respond
If you don't respond within the approval window, the request expires. Your teammate logs that it timed out, stops waiting, and won't retry automatically — ask it directly in the channel to pick the work back up.
Routine approvals are decided one at a time — there's no blanket "always approve." Standing, longer-lived trust applies in one specific case: requests to use a stored credential. See Approve actions for the full model.
Approve actions
The full approval model across channels and credentials.
Control
Decide what your teammates can do on their own.