# Fix common problems with Helio (/guides/troubleshoot)



Most issues with Helio fall into a small number of categories. Start with the most common issues guide — if you don't find your answer there, reach out to the support team.

<Cards>
  <Card title="Common issues" href="/guides/troubleshoot/common-issues" description="Quick fixes for the most frequent problems." />
</Cards>

## Getting support [#getting-support]

If these pages don't solve your problem:

* **In-product*&#x2A;: Click the &#x2A;*?** icon in the bottom-left corner to open the help panel and start a chat with our support team
* **Email**: [hello@helio.im](mailto:hello@helio.im)
* **Status page**: Check [status.helio.im](https://status.helio.im) for any ongoing incidents

When contacting support, include:

* Your workspace name
* What you were trying to do
* What happened instead
* Any error messages you saw