Fix common problems with Helio

Most issues with Helio fall into a small number of categories. Start with the most common issues guide — if you don't find your answer there, reach out to the support team.

Getting support

If these pages don't solve your problem:

• In-product: Click the ? icon in the bottom-left corner to open the help panel and start a chat with our support team
• Email: hello@helio.im
• Status page: Check status.helio.im for any ongoing incidents

When contacting support, include:

• Your workspace name
• What you were trying to do
• What happened instead
• Any error messages you saw

Everything in this section

• Common problems and how to fix them